How can we help?

In your dashboard, open My Fleet and choose Upload Product. If the vehicle has aftermarket parts or performance upgrades, answer Yes to “Has this vehicle been modified or customized?” to list them under Vehicle Build & Modifications. You need a seller profile and a confirmed email address first; if you don't have a seller profile yet, start at Become a Seller.

It depends on your plan: 10 on the free plan, then 25, 50 or 100 on the paid plans, and no limit on a custom plan. Compare plans on the pricing page.

In My Fleet, switch the listing off. Buyers stop seeing it straight away, and you can switch it back on later. Deleting a listing removes it and its photos for good.

To protect you and your vehicle. Photos are checked automatically and number plates are blurred, and buyers only see the first part of the registration number.

When you add a vehicle, our photo check uses AI to judge its condition from your first three photos: the outside, and the inside where one of them shows it. It gives the vehicle a grade and a score out of 100, lists any damage or wear it spotted, and writes a short note. You'll find the grade and score in the AI Score column of My Fleet. Choose the sparkle icon (AI notes) under Actions to read the damage it found and its notes. It's a guide from your photos, not a physical inspection.

From best to worst:

• Excellent: Looks close to new, with little or no visible wear or damage.
• Good: Well kept, with light wear for its age, such as small scratches or scuffs.
• Fair: Wear or damage a buyer will notice, such as dents, deeper scratches, faded paint or a worn interior.
• Poor: Heavy damage or wear, such as large dents, rust, broken lights or missing parts.

The AI weighs everything it sees together, so these describe each grade rather than set hard rules: a vehicle graded Good can still have a small mark in its damage list.

It is the same judgement in finer steps: the higher the score, the better the vehicle looks in its photos. The AI sets the grade and the score together, so there are no fixed cut-offs between the grades. Use the grade for the overall picture and the score to compare your vehicles.

Not on your listing: its grade, score and notes aren't shown there. The score is used in two places. The best-scoring vehicles among recent listings are featured at the top of the home page. And Kemo, the chat assistant, gives better-scoring vehicles a small lift in its suggestions, worth less than anything the buyer asked for; from 80/100 it can show the score as one of the reasons it picked a vehicle.

The AI didn't assess it: the vehicle was listed before the check existed, or the check couldn't run when you listed it. It has no grade or score, so it gets no credit for condition where the score is used.

Not on an existing listing. The check runs once, when you list the vehicle: photos can't be changed afterwards, and editing the details doesn't change the score. For your next listing, make your first three photos clear, well-lit shots of the whole vehicle, outside and in. A clean vehicle helps too, as the AI can only go on what the photos show.

Buyers can get your own number once two things are true: our team has approved your KYC, and you have an active paid plan. Signed-in buyers can then reveal it on your listings and seller page, and call or WhatsApp you. Otherwise, free plan included, buyers see the kemotives support contacts and we pass their enquiries to you. You always see your own number when you're signed in. Get verified on the verification page, or compare plans on the pricing page.

Only together with a paid plan. Verification adds a verified badge to your profile, and it is needed before buyers can get your number. A verified seller on the free plan is contacted through our support team, like any other free seller.

If you're verified and on a paid plan, signed-in buyers can reveal your number, then call you or message you on WhatsApp from your listings and seller page. Otherwise those same buttons reach the kemotives support team, who contact you with the buyer's enquiry, so keep the phone number in your seller profile up to date.

As soon as your payment is confirmed your plan becomes active. If your KYC is already approved, buyers can get your number within a few minutes; if not, from the moment our team approves it. If your plan ends or is cancelled, buyers are sent to our support team again.

Up to 10 active listings, with the same listing tools as the paid plans: the photo check that fills in your details and blurs number plates, the price label, listing health notices and the verified badge. It needs no payment details or monthly fee. Buyers reach you through our support team, who pass their enquiries on, and if a vehicle sells to one of them you pay a success fee on the sale price (see the commission question below).

Room for more listings: 25, 50 or 100 at a time, or no limit on a Custom plan. And once our team has approved your KYC, signed-in buyers can get your own number and call or WhatsApp you directly. Paid plans also get listing health alerts by e-mail, and pay no commission when a vehicle sells.

Not on a paid plan. On the free plan, when a vehicle sells to a buyer who came through kemotives, you pay a success fee under the brokerage terms you accept when becoming a seller: 3.5% of the sale price under KES 500,000 (at least KES 10,000), 3% from KES 500,000, 2.5% from KES 1,000,000, 2% from KES 2,000,000, 1.5% from KES 3,000,000, and 1% from KES 5,000,000 (at most KES 100,000). Nothing is owed for listing, for enquiries that don't lead to a sale, or if you find the buyer yourself. Either way you agree the price with the buyer, who pays you directly.

No. A paid plan lasts 30 days from the moment your payment is confirmed, and nothing is charged again unless you pay. You can renew at any time: the new 30 days start when your current ones end.

You can move up to a bigger plan at any time. It starts as soon as you pay and replaces your current plan. A smaller plan becomes available once your current one ends. Custom plans are changed through our team.

Your listings stay up, but you're back to the free plan's rules: buyers are sent to our support team again, the free plan's success fee applies if a vehicle sells to one of them, and you can't add listings while 10 or more are live. Renew or choose a plan on the pricing page to carry on.

Choose a plan on the pricing page and pay with M-Pesa or by card through Paystack. Every payment and billing period is listed under Subscription History in your dashboard.

No. Your M-Pesa PIN and card number go straight to Safaricom or Paystack. We only keep the amount, the transaction reference and the status.

In your dashboard, open My Account and choose Edit Profile under Seller Profile. Changes are reviewed by our team before they go live, and you can have one request waiting at a time. You will see the outcome on My Account and under Messages.

Submit your KYC details and documents on the verification page. Our team reviews them, and once approved buyers see a verified badge on your profile. Your KYC documents are never shown publicly.

In your dashboard, go to Settings, then Danger Zone. Your listings are hidden straight away. Once our team approves and you confirm through the link we email you, your account is locked for 14 days and then permanently erased. Any active plan is cancelled without a refund. You can cancel the request until both steps are done.

While you are signed in we record sign-ins, changes to your listings and profile, listings you open and sellers you contact, with your IP address and device, for 90 days. When you become a seller we also keep a record of the brokerage terms you accepted. It helps us keep accounts and the marketplace safe. Read the Privacy Policy for the details.

In your dashboard, go to Settings and choose Change Password.